Transition Management
Transition
Management.
Setting up Shared Services:
Our E2E method.
Strategize.
We run interviews and workshop series with major stakeholders within your organization to elaborate the target, strategy, roadmap, delivery framework and a business case. Final objective of this phase is to get approval from your management for the initiative.
Prepare.
Streams guided by our experts build the base for the business transformation towards the target operating model. Infrastructure, strategic sourcing, transformation approach and change management are key elements of this phase.
Transform.
Onsite and offsite teams are transformed towards the defined delivery and operations model. We bring the expertise to manage the Knowledge Transfer, Risks and Change.
Operate.
When moving teams into operations it is like an open heart surgery. We ensure that delivery quality is met with clear exit and quality criteria being met. An extended temporary team will interfere immediately to mitigate issues and risks.
Sustain.
Once the initial transformation is in steady state you will strive for productivity and flexibility increase but also to meet future demand. We have the expertise to enable your organization to one that continuously improves to meet future targets.
Transition
Management.
Setting up Shared Services:
Our E2E method.
Enablement.
Transitioning services are transformational projects. As such, they require a robust change management approach that puts your people at the heart of the initiative. Training and Coaching become key enabling elements for the future organization. The management and leadership style need to follow structural but also cultural changes.
Knowledge.
Knowledge management is key during both transition and operations. During the transition phase the knowledge acquisition and transfer accompanied by training material dominate while during operations the operational procedures, manuals and rulebooks become key delivery preconditions. We can help you to set-up an efficient knowledge management supported by a tool set that considers the requirements of your employees working in a distributed and volatile environment.
Governance.
Changes within your onsite and offsite organization demand for robust governance with clear organizational structures, roles and objectives. Regular governance meetings and reports against the Key Performance Indicators and Service Levels defined are key on management level while on operational level collaboration and escalation meetings predominate.